AVaStar Enterprises, Ltd.

SaaS Managed AV Services platform for meeting & enterta...


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AVaStar: Fast Facts
Experience, Perspective, Innovation, and Opportunity

AVaStar, an innovative SaaS Technology Managed Services platform, supports facility management teams who provide AV and other supporting technology for meetings, events, and education services.

AVaStar supports in-house AV staff and technology resources.

AVaStar also promotes out-sourced event technology providers for advanced services.

Core support functions include resource/asset management, training and education, and professional consulting.

AVaStar’s broad applicability makes it a winner across a broad range of industries including Hospitality, Facility Management, Event Management, Food & Beverage, Higher Education, Information Technology, Rental & Staging, Design, Professional Services, and Travel & Tourism.

Main clients include hotels, conference centers, education facilities, government & institutional facilities, and corporate facilities.

Our software is supported with training, education, and professional consulting services. This SaaS platform also has the delivery support of parent company Electro Media Design, Ltd. Their 30 years and over 1,000 projects of focused hospitality, AV, and acoustical design experience ensures that the platform delivers.

In-House Resources Squandered
Experience, Perspective, Innovation, and Opportunity

Meeting and event technologies for basic audiovisual services have become very reliable, easy-to-use, and cost-effective over the past decade. Properly designed and managed built-in AV systems in hotel meeting rooms generate profitable revenue. It no longer makes economic sense to out-source basic AV services and lose both the investment and revenue/profit (60% to 80% of the AV rental revenue) from providing these services to guests.

Empowered Staff & Applied Resources
Experience, Perspective, Innovation, and Opportunity

AVaStar provides a comprehensive support solution for staff and the facilities they manage. AVaStar becomes a Virtual AV Department Supervisor.

The software guides users through routine and sometimes complex tasks and provides next steps based on their answers.

Tasks, such as sales and planning, order and invoice completion, equipment troubleshooting, preventative maintenance, and resource scheduling, become part of an effortless workflow when using the AVaStar platform.

The software also provides tools for online training and peer to peer guidance. AVaStar SaaS platform integrates and manages ALL of the functions that a responsible AV department needs to provide top-quality technology services efficiently and profitably.

AVaStar also supports facilities by providing technology master planning, consulting, design, project management, and commissioning services. The platform  ensures that the venue’s technologies are up-to-date and operating optimally. Flexible financing can be arranged through operating leasing companies so the entire program is not only self-funding, but also very profitable.

AVaStar Comprehensive Features
Experience, Perspective, Innovation, and Opportunity

Sales Scripting: Decision tree question and answer format for non-technical staff drives technology needs analysis by project/event & user requirements.

Inventory Management: Manage and track all technology assets; Packaging of related elements for ease of resource assignment and sales.

Resource Scheduling: Manages scheduled technology event orders against available inventory and staff. Notifies user when needs exceeds available inventory.

Accounting & Reporting: Generates invoices for technology services, tracks discounts, mark-ups, margins, and profits by event while providing  property-level and portfolio-level reports showing revenues, activities, ROI, and market value of services provided

Forecasting & Budgeting: Forecasts CapEx and OpEx budgets to keep systems up-to-date and available and flags excessive re-rent conditions for investment opportunities.

Vendor Management: Manages out-sourced equipment and specialized labor resources; monitors and manages compliance with contract terms for out-sourced equipment, labor, and services.

Training & Support: AVaStar Academy provides online video training for both software and basic AV skills leading to staff skill certification. Curriculum is supplemented with customized in-house training and includes access to technology design consulting expertise and resources.

Team Collaboration & Communications: Mobile app provides Knowhow, instant access to documentation and video shorts for equipment setup, operation, and troubleshooting

Funding & Financing: Access to third-party flexible financing resources offering skip-pay operating leases for both built-in & portable AV technologies. Reduces need for CapEx; increased revenue from AVaStar-supported operations covers payments.

Consulting, Design, & Project Management: AVaStar’s partnership with Electro-Media Design brings the resources of the industry-recognized leader in independent design and consulting in meeting, event, and entertainment technologies.

Traction to date
Experience, Perspective, Innovation, and Opportunity

Meet The Team
Experience, Perspective, Innovation, and Opportunity

The AVaStar platform arose from the team of Jeff Loether and Eric Bracht, who together have over 60 years of world-wide experience designing, managing, operating, and maintaining hotel AV systems. The needs of the various stakeholders are all addressed with this solution, from the perspective of clients' advocates.

JEFF LOETHER, ISHC

After serving as Marriott's Manager of AV Design for ten years, (1980-1990) Jeff founded Electro-Media Design, Ltd. (EMD).

Jeff  has led this consulting firm through over 1,000 engagements for global hotel clients over the past 29 years.

Jeff and the EMD Team authored the Global Maser Design Standards for Fairmont, Marriott, Hyatt, Hard Rock, Four Seasons, Loews, and many other brands and industry trade associations.

Jeff received many industry awards and is a recognized thought leader in hotel event and entertainment technology and design.

ERIC BRACHT

Eric has nearly 20 years of technology services operational experience, managing self-operated services in Marriott hotels in Nashville, Atlanta and Orlando, including serving as Director of Event Technology for the largest Marriott in the world, managing a team of over 30 associates including managers, supervisors, specialists and AV Technicians.

Eric joined Electro-Media Design in 2009 and developed the AV Operations Management Consulting practice.

AVaStar is an expansion of that initiative.

Eric received the IACC Award for Excellence in 2017 for his leadership in education and services to the industry.

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