I'm an Entrepreneur, Software Architect, and DevOps engineer. I specialize in architecting solutions that encompass the entirety of a solution, instead of just parts and pieces of it. At Carbonite I was the principal architect in a data archival solution that saved the company over $4.2M over 2 years in data storage costs. I also architected and developed a solution for quality assurance of Phone, Email, and Chat agents, all designed around COPC (Customer Operations Performance Center) standards. Prior to that I was Director of Cyber Intelligence Operations for SIROAL International, responsible for all Cyber Intelligence and Warfare operations with SIROAL's Globally positioned clients. In addition to Cyber Intelligence and Warfare, I was also responsible for vulnerability analysis and exploit development, security audits, and Information Security policies and procedures for SIROAL and it's clients. Now I'm working on Don't Panic Consulting, a strategic operations consultancy, designed to help small businesses grow, by providing business and marketing guidance, technical support, and business management.

I enjoy learning and solving problems. Continuing to focus on learning is a passion of mine and every day has something new to learn, either in my work life or at home. Being flexible in learning new skills and becoming proficient continues to be useful. At Carbonite, I started as a Tier 1 phone agent. Within 3 short months, I had been promoted to Tier 3 Technical Support Agent, the highest level of support at the company. Using advanced problem-solving and reporting issues to engineering for future corrections, it became my favorite position at Carbonite. I enjoyed the issues that arose without a quick solution that needed to be researched and reported on to engineering. Between new customers suffering from viruses or a new update that had caused conflicts, the job was always interesting with problems to solve. After being a high performance Tier 3 Agent for 3 years, I was given the opportunity to become a Tools and Technology Administrator for Carbonite. This new position presented new skills to learn and master in a fast-paced Development environment. My first and primary task was to assist in a solution that saved the company over $4.2M over 2 years in data storage costs. After being an Admin for a year, and learning development techniques through college, I was promoted to Tools and Technology Administrator and Developer. This gave me more ways to solve issues and 'create' my own solutions for the best answers to the issues that arose. Using my knowledge in JavaScript to create better User Interfaces and provide the best User Experience I could become a passion; if a User Interface wasn't intuitive, it wasn't doing its job correctly. Using the skills I had developed at Carbonite, I left to start my own company: Don't Panic Consulting. With this company, I was able to provide the user experience I wanted to offer across an entire business instead of a single program and pursue learning more to solve new problems that would arise.

I am an experienced financial and administrative professional with 5 years legal, and 10 years of governmental experience (supervisory, financial, administrative and policy). I am currently working in the technology and consulting sector providing innovative solutions to complex problems. My previous political appointments involved high-level policy development, research, and data analytics for the Governor's office and the Department of Education. I have a proven track record for identifying, analyzing, and solving complex business problems by utilizing creative thinking to develop and implement sound policies and solutions, possessing both the technical capabilities and emotional intelligence necessary for successful leadership in an ever-changing and diverse global environment.