Neuraswitch

Multi-tenant Conversational AI Driven Communications Platform.


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Neuraswitch: Fast Facts

Neuraswitch utilizes the power of real time human emotions and behavioral analytics to create unique and memorable customer experiences. Our platform, ConnexionsCX, enables seamless conversations by providing the most accurate transcripts, impactful insights, appropriate redaction and emotional analysis for BOTH the Agent and Customer.



Customer dissatisfaction 



The one aspect overlooked by 99% of all call centers, is how much the mindset of the agent plays a huge part in the customer experience.

Unhappy customers are unlikely to stay with a company, and the quality of a customer service call can be all it takes to make the difference in customer retention.  Customers don’t tell you before they are leaving, they just leave.  



Connect for customer
service success 

Neuraswitch offers is a next generation customer experience platform that truly knows how customers and agents are feeling and what they are saying in real time and reacts accordingly. 

ConnexionsCX
Leveraging the power of human emotions and behavioral analytics to provide unique customer experiences.



Key Features



Timeline



Traction

Customer Acceptance
The Neuraswitch ConnexionsCX translations and insights platform is currently processing calls for Fortune 500 and 1000 organizations. Our services are often whitelisted and included within other analytical platforms.



Meet The Team

Brian Matthews, CEO, leads the technical side of Neuraswitch. He has over 30 years in the contact center space, as a former Product Manager within Siebel, Brian has pioneered ConnexionsCX to the platform it is today.

Scott Eller, CRO, leads our Sales and Relationship side of Neuraswitch. He has over 15 years of software sales experience, having worked for a few Salesforce Partners, before eventually working for Salesforce themselves.

Nathan Brown, COO, leads operations within Neuraswitch. He has over 10 years of Software Programming, Development and Project / Program experience. He has previously served as a Contact Center consultant, specializing in CRM and Telephony centralized around the Customer Experience.

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