Tidal Commerce

Modern, simple, cloud-powered payment solutions for any kind of bu...


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Tidal Commerce is a cloud-powered payments solutions provider. Tidal provides the tools and services merchants need to save them money and help them grow their businesses. 

By streamlining the fragmented payments industry into a secure, scalable, easy to use platform Tidal will enhance and simplify the merchants experience; cutting time merchants spend focusing on payments. This will lead to merchants who depend on our services, increasing merchant retention.

KEY HIGHLIGHTS: 

Every business needs a way to process payments, but finding a decent merchant service provider is difficult.

The industry has a history of unfair practices and corruption.
Business owners find themselves paying for half a dozen services, some of which overlap while others solve unnecessary problems.

 

HOW CREDIT CARDS WORK:​

Tidal puts the payment products, services, and flexibility usually reserved for billion dollar companies in the hands of small and medium businesses to power their growth.

  • 24/7/365 U.S.-based technical support
  • Online reporting and sales analytics tools
  • Merchant lending
  • Chargeback assistance
  • Automated tools for fraud protection
  • Full service custom-tailored payment processing
  • Compatibility with most software & POS systems
  • PCI Compliance and HIPAA Compliance tools

 

Tidal Commerce continues every day to improve the experience of our merchants by partnering directly with card companies and leaders in the payments industry:

These strategic partnerships are indicative of the quality for which we strive and the success we’ve experienced. 

Merchants from all sectors have trusted Tidal Commerce to
handle their payments:

WHAT PEOPLE ARE SAYING: 

Why we're different

Tidal is already established in the payments industry. Our executive team has over 15 years of payments experience.

We have a closer relationship with our merchants, leading to a 50 month merchant retention rate, with an industry average of 30 months.

Tidal has access to more data and lower rates than most of our competition. This gives us an advantage with our pricing, and what level of data we can offer merchants in the merchant dashboard.

Our online merchant application enables quick, frictionless onboarding.

Why we're raising

Tidal, a profitable merchant services provider through 2016, is seeking investments to enhance our technology quickly to set ourselves apart. This includes:

  • Expand software development team and decrease time to market for groundbreaking features.
  • Expand marketing budgets to combat competitive pressures and increase customer acquisition
  • Expand in-house sales and support teams to maintain high customer satisfaction.

Future plans

Often merchants will have to log into many different systems, with different credentials, and vastly different user interfaces. Tidal will be able to utilize the wealth of data we receive and our technology to combine these systems into a single easy to use merchant dashboard.

The merchant dashboard will allow merchants to quickly and easily access all of the information from their account. This includes transaction details, daily processing summaries, and advanced reporting. Merchants will also be able to make changes to their accounts and order additional equipment without having to call and talk to a support representative.

We also plan to launch our own payment gateway. This will integrate with the merchant dashboard and allow even further consolidation.

Once we have the payment gateway we can offer more services via the merchant dashboard, like a virtual terminal, invoicing, recurring subscriptions, and more.

DREW SEMENTA  | CHIEF EXECUTIVE OFFICER
In 2003, from the basement of his home, Drew started what is today’s Tidal Commerce, an established player in the Merchant Processing Services Industry. Drew has been Tidal's driving force and CEO ever since its beginning.
 

ANGELA SEMENTA | PRESIDENT & CHIEF OPERATING OFFICER
Angela Sementa joined Tidal Commerce near its infancy in 2005. Starting in sales, Angela saw an opportunity to provide structure and organization to a start-up with great potential. She has played a key role in Tidal's rapid growth, forming valuable relationships with the Chicagoland Chamber of Commerce and the Chicagoland Entrepreneurial Center.

DAN PREVITE | CHIEF TECHNOLOGY OFFICER
Dan has over 15 years of experience in web development as well as development team management. He has operated as Lead Developer for several startups, including Lightbank and Spark Hire, and web developer for respected financial institutions Experian and Ameritrade. His portfolio includes site development for national brands such as Ford Motor Company and Tyson Foods, as well as ordering system development for Pizza Hut and Domino’s.

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